July 14, 2017
Get ready, get set...the new, enhanced Performant RAC website will be released soon! The website will look different but it contains the same content as the previous website, with just a new and enhanced look and feel. We believe you will find it easier to locate the information you're seeking. Once it launches, if you need any assistance navigating the new website, please call Customer Service and they will guide you.
April 25, 2017
Dear DMEPOS Suppliers, it has come to our attention that Noridian for MAC Jurisdiction D, between March 15, 2017 and April 21, 2017 inadvertently mailed 3,647 initial demand letters to DMEPOS Suppliers which incorrectly identified Performant as the applicable review contractor for claims related to the Comprehensive Error Rate Testing (CERT) audit process. Noridian has corrected the incorrect reference as of April 24, 2017.
Please note, Performant is not the applicable review contractor for these CERT audits and is not involved in any way with these claims. Providers should contact Noridian's Customer Service Department at (877) 320-0390 (M - F, 8:00 am to 6:00 pm CST) if there are any questions that pertain to these CERT claims.
April 21, 2017
Medical records for our first set of ADR's have been coming in at a record pace. Thank you! In order to keep operations running smoothly, we have a few tips for those submitting records via CD or FAX that will help to ensure your records are processed timely and accurately:
If there is an error in the submission format, Customer Service will make a courtesy call to advise you of the error. If the files are submitted incorrectly or fail a second time, the files will be rejected and you will have to resubmit them with the correct format. Please don't forget, you can check status for the receipt of records by signing into the provider portal.
Thank you in advance for your understanding and assistance.
March 16, 2017
There is now a recording available of the RAC Region 1 Provider Outreach presentation. Click on the link below and complete the registration form. Once you have registered the recorded presentation will begin.
March 8, 2017
Performant, Region 1 (which includes MI, IN, KY, OH, VT, NH, ME, MA, RI, CT and NY) has received CMS approval to begin audit activity.
Performant, Region 5 (National DMEPOS/HHH) has received CMS approval to begin audit activity for DMEPOS suppliers.
February 14, 2017
The Provider Outreach presentations, for both Region 1 and Region 5 are now located under the "Forms and Sample Documents" tab.
January 30, 2017
Below is a list of Webinars / Provider Outreach for Region 5.
Below is a list of Webinars / Provider Outreach for Region 1.
January 26, 2017
All Region A documents, FAQ's, Issues Under Review, and Important Provider Notices have been archived. This information is now located in the "Forms and Sample Documents" tab and marked as "Region A" documents.
October 31, 2016
Performant was awarded CMS RAC contract for Region 1 and the National Contract for Region 5 which includes DME, Home Health and Hospice. Please see the official release from CMS at this link https://www.cms.gov/Research-Statistics-Data-and-Systems/Monitoring-Programs/Medicare-FFS-Compliance-Programs/Recovery-Audit-Program/Recent_Updates.html). Performant is working very closely with CMS to initiate activities for these new contracts, which includes Outreach and Provider education plans. We will continue to provide ongoing support to past activity under the Region A contract as well.
Please Note: Content for Region A can now be found under "Forms and Sample Documents".